By purchasing any items from this website or by ordering a commissioned portrait, you the buyer agree to all the terms detailed below. No permission is given by Lauren Hill in respect of the reproduction of any images or other material on this website or commissioned work. Should you wish to use an image, please contact the artist. All Rights Reserved.
Description of product:
Drawing created using coloured pencils. The drawing will be based on a photograph provided by the client. The artist has the right to turn down the commission if a high quality photo cannot be provided. The deposit will be returned in this instance.
Photograph rights:
If the reference photograph is not the client’s own, the client must obtain permission from the owner of the photograph. If the photograph was taken by a professional photographer, the client must obtain permission from the photographer.
Payment terms:
The client will be sent bank transfer details when a payment is required. A Paypal invoice will be used for overseas orders. A 25% deposit is required to secure the booking. This deposit is non-refundable once the drawing has been started. The balancing payment is required before dispatching the product. If the client is unhappy with the finished result, and it cannot be resolved through minor alterations, then the balancing payment will not be required, however the client will not be given the drawing.
Monthly payment plans: if the client would like to pay monthly, a payment link or invoice of an agreed amount will be sent on an agreed day of each month. When the drawing has been started, any payments made become non-refundable. The product will be dispatched when 100% of costs have been paid.
Target dates and dispatching product:
A target date will be agreed before starting the drawing. The client will be notified when the product has been dispatched. From this point, the length of time it takes to arrive is no longer the artist’s responsibility.
Delivery and postage:
All portraits will be carefully wrapped in cellophane and tissue, bubble-wrapped and placed in a shallow postage box. All orders will be shipped with standard 1st class postage and will arrive within 1-3 working days (please make exceptions around Christmas time). All international orders will be shipped with ‘International Tracked'.
If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order. Most items are shipped within 3-5 business days from portrait completion.
Gift packaging is also available, which includes a luxury flat box which will enclose the finished custom portrait, protected with tissue paper, bubble wrap and finished off with a ribbon, ready to be gifted.
Returns & Damage in transit
All portraits are packaged to a very high standard, so in the unlikely event your portrait gets damaged in transit please photograph the packaging and portrait and email Lauren Hill immediately. The portrait is to be returned in its original packaging at the client's cost, both ways. Once received, another identical portrait will be created, at no additional cost. If a new one is required, this will be completed at the soonest opportunity within the artist's waiting list. If a minor alteration is required after receipt of the drawing, the client must contact the artist within 7 days.
Copyright:
The artist retains the copyright of the work, so therefore has the right to use an image of the work for portfolios, this website and social media*. The client does not have the right to sell copies of the work in any way without permission from the artist.
Data Protection:
The artist will need to collect the following information: the client’s name, email address and address. This information will only be used to send invoices and to deliver the product. The client’s name will be stored to keep track of orders. Once the client has received the product, records of email addresses and addresses will be deleted. Any photos that have been saved or printed will also be deleted or destroyed.
*if the portrait is a gift, an image of the work will not be published on social media or this website until the gift has been received.